MCA Suite is pleased to introduce Contact Statuses to improve the management of merchant cash advance (MCA) leads. With Contact Statuses, funders and brokers can organize contacts in one of four different statuses of the sales cycle:
1. Lead – the lead status refers to contacts received from marketing partners and third-party vendors (they can also be manually added). These contacts are considered new leads by funders and brokers. Sales managers can assign these contacts to brokers/agents to follow-up on the lead. MCA Suite has two options for importing leads into the system: via MCA Suite’s Web API or through an Excel/CSV file import.
2. Assigned – the assigned status means the contact has been assigned to a broker/agent (user in MCA Suite) to work on the lead. MCA Suite allows sales managers to set contact-level security to allow all brokers to see contact information, or for one broker to see only one set of contacts.
3. Active – the active status means the contact is actively working with the funder or broker. This can be set manually or by simply creating a deal or an application for merchant contact-types (for the company connected to that particular contact person).
4. Declined – the declined status removes the contact from all other statuses. It means this contact does not want to do business with the funder or broker. A contact cannot be set to “declined” if s/he is associated with a current merchant cash advance deal.
The Contact Statuses can be filtered on the Contacts > People page:
In addition to the Contact Statuses, merchant cash advance brokers and funders can use MCA Suite to enter notes and tasks for each contact for follow-up activities on the Contact Detail page.
For more details on the new enhancement, please contact us for a demonstration of how other clients are using this feature.